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Mercure Recently Mercure Dartford Brand names Hatch Lodge & Spa. Overview of duties Welcomes guests who arrive late and usually takes care of them right until their departure Contributes to guest fulfillment by giving a large typical of service in keeping with norms and strategies Is liable for the hotel when the daytime administrators are off duty Can help the Division fulfill its quantitative and qualitative targets Makes sure the safety of house and other people' Key obligations Consumer relations Supplies a warm and personalised welcome to company Anticipates attendees' requirements and normally takes them into consideration Handles any visitor complaints and/or remarks Conveys the resort picture Qualified strategies / Manufacturing Takes treatment in the arrival and departure procedures for friends, ensuring they just take as small time as you possibly can Informs visitors regarding the formalities, any Specific conditions associated with their stay and the services available Handles cellphone calls and manages the reservation routine Follows up any consumer requests (wake-up calls, taxi, breakfast home service etc) Writes a report on actions and incidents that take place during the night Makes sure that guest documentation at reception and during the foyer is available and up-to-day Professional / Product sales Encourages the lodge's variety of services so as to improve revenue Applies and actively supports the hotel's pricing coverage Encourages purchaser loyalty
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As Receptionist you would be the to start with stage of Speak to for our users and their attendees every time they enter the Club consequently Excellent hospitality competencies are important. We have been Preferably searching for Receptionists who may have: • Preceding experience within a Receptionist job Preferably within just A non-public associates club or a top quality cafe atmosphere. • Have past expertise and a real enthusiasm for creating a superb member encounter • Have the ability to multi job and successfully react to modifying member requires • Have a natural presence and will confidently connect with users head to head and on the telephone. • Be immaculately presented and have an excellent command of the English language the two verbally As well as in crafting. • Have superb PC expertise with the opportunity to helpful
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